Motorola inc. six sigma approach

Motorola inc. six sigma approachexecutive SUMMARYThe first part of the project contains training ab step up Motorola. The learning includes the companys mission, vision statement, their look ons of Motorola and a brief view of their TQM beliefs. Motorola, Inc. is an American multinational telecommunications company, headquartered in Schaumburg, Illinois, United States. The main purpose of this report is to analyze join Quality Management (TQM) tool arounds and techniques practiced by Motorola, Inc. for performance of warlike saltation in this intense competitive environment.The second part of the project dialogue about Motorolas Total Quality Management practices like Six Sigma Approach, continuous improvement, Employee matter and client revolve around, Quality standards, Management, Supplier standards, Counterfeit products etc.The triplet part of the project contains information about Motorolas key performance indicators and caliber standards.The final part of the pro ject talks about Motorolas successes and weaknesses. All the information I subprogramd for this project was received at www.motorola.com.INTRODUCTIONMotorola Inc. is unrivaled of the largest telecommunication manufacturer companies of the serviceman. Motorola is in telecommunication industry for much than 80 years. Motorola net sales in 2008 were U.S. $ 30.1 billion and it employed approximately 65,000 community all over the world.The company manufactures telecommunication products like Microprocessors, Mobile ph nonpareils, Smartphones, two-way radios, Networking systems and Satellite phones etc. This report examines the efficiency and effectiveness of the TQM tools practice by Motorola i.e. Six Sigma Approach, Continuous improvement, Employee involvement and Customer cerebrate etc. It besides analyzes the grapheme standard of Motorola, Inc. Product graphic symbol for Motorola is the most important ingredient of wrinkle profitability and importance of ensuring the qualit y of the products cannot be underestimated. Strategy of quality improvement usually increases innovative products that meet the expanding needs of Motorola guests around the world and similarly increases commercialise sh be of company. Motorola sees things from a global perspective, always propel to create and urinate innovative products of the highest quality at a credible price for worldwide node gratification. Motorola is also trying to develop environmental friendly products in order to show responsible merged citizen image. Furthermore, in the altogether ways are found out by Motorola to push d avow huffy material requirements and at the same time keep wastage level at minimum.Vision Statement Our history is rich. Our future is dynamic. We are Motorola and the spirit of purpose is what drives us.Mission StatementWe are a global communications draw powered by a passion to invent and an unceasing loyalty to advance the way the world connects. Our communication solu tions allow people, worryes and governments to be more connected and more mobile.Values of Motorola Receive customer loyalty by delivering on our promises. Build quality associations with companies that contri howevere to our values. Take care of the enthronement of our sectionholders as if it were our own. Compete aggressively but with integrity. Provide products and services that public assistance people. line of merchandise decisions must be based on the best interests of Motorola. newspaper business take precautions immediately. Business must be conducted legally and ethically, without judge or giving bribes.StrategyAs a global corporate citizen, Motorola tries to create products and technologies that benefit society by making things smarter and life fitter for people around the world. Motorola is devoted to operate ethically, defending the environment and keep the communities in which Motorola do business. They are guided by our Code of Business Conduct, which is base d on our key beliefs of unbending reliability and constant look upon for people.As a global corporate citizen, Motorola strives to Create innovative technological solutions that benefit people at home, at work and on the move. add-on divideholder value through profitable growth, technological innovation and foodstuff leadership. Operating with precision and the concealment standards of ethics and law. Protect the environment by improving our environmental performance and designing environmentally conscious products. exercise a safe and healthy workplace, fostering a globally divers(a) workforce and supporting our employees work-life balance. Promote frugal opportunities and growth in regions where Motorola conduct business, through products, services and operations. Set expectations for our providers to conduct their operations in savvy with the law.KEY STAKEHOLDERSThe key stake holders who directly or indirect simulate Motorola company LTD according to CSR report 2008 ar e Customers Employees Suppliers Labor unions Investors/share holders perseverance organizations GovernmentTQM TOOLS USED BY MOTOROLA1. Six Sigma ApproachMotorola knows Six Sigma is a very good approach but not perfect for achievement of the quality goals. Thats why being the founder of the Six Sigma technique Motorola practices rafts of utilizable tools of TQM.Six Sigma, an approach developed by Motorola to improve business processes by minimizing defects.2. Customer focusCustomer focus is the major concern of Motorola. Motorola has always worked well with its supplier to maximize the customer satisfaction. Motorola services and products are focused on market share and loyalty of customers. Customer satisfaction index help Motorola in measuring the satisfaction level of its customers. Customer complaints not only represent the problem of Motorola customer face but also are a big opportunity for improvement. Motorola tries to find the al-Qaida causes of the problem and remove th at, so as to enhance services and reduce complaints of customer in foresightful run. Customer relation centers help Motorola in handling the enquiries from customers quickly, respectfully and clearly.3. Continuous improvement and Supplier StandardsSupplier produce necessary parts and materials for the products, maintaining close cooperation is very important for stable toil and enhancement of quality. Motorola knows the importance of relationship with its supplier thats why Motorola is building long term relationship with its business partners.Motorola follows strict processes to ensure the quality of finished products regardless of whether it is from the internal or external suppliers. For Motorola it is also very life-or-death that working conditions are safe for employees, and employees are treated as partner, this get out assure the quality and continuity of supply.4. BenchmarkingBenchmarking is one of the effective tools of Motorola that enables to gain competitive edge by building strengths and reducing weaknesses of company. Benchmarking inspire Motorola managers to compete, it is useful tool of quality because the objectives are set on the basis of external information, delinquent to information approach personnel of the organization is much more prompt to attain the goals and objective. Motorola know that Benchmarking is time and cost cost-efficient because the process involves burlesque and adaptation rather than pure invention.5. Environmental concernMotorola is working with its supplier to produce smart products which is not harmful for environment, Motorola produce energy efficient products to promote environmental management systems. Motorola is supporting the suppliers efforts to achieve the ISO 14000 Certification which is very helpful for scramable environment. Motorola follows all countries, regions and localities laws regarding environment and trying to find out the cheap ways to minimize energy usage.6. Education and TrainingEmpl oyee ripening is very important for continues improvement, whence Motorola gives ongoing education and training to its employees. This not only keeps employees up-to-date with new trends applied to job but also help increase the productivity. Motorola monitor the effectiveness of training programmes to ensure that its useful for employees.7. Employee involvementThe performance of organization directly depend on the employee involvement, therefore success of company is dependent on the involvement of employees. Motorola Employees are the parentage of creativity and problem solving. Employee must be given authority which motivates employees to own the company / Process of Company. Motorola staff knows they play vital role in the success of the company, that why they effectively participate in all processes of organization. Employee involvement efficiently increased quality of the products produced by Motorola.PERFROMANCE INDICATORS OF MOTOROLAMotorola puts its efforts to provide th e society with sea captain products and services by developing innovations that improve the quality of life and touch customer needs, provides employees with meaningful work environment and advancement opportunities and investors with a hypernym return.Motorola is also playing a role to make sure that their products are accessible and affordable to the people who need them. They are taking varied initiatives and forming partnerships in this regard. All people at Motorola are responsible for adhering to business practices that are in accordance with the law and the ethical principles.The Company strives to use outside technology resources as well. Motorolas manufacturing division will further focus its capabilities on core products. In addition, Motorola is enhancing its research operations to expand access to worldwide external science.It works with its employees to understand their concerns, needs and thoughts on companys strengths and weaknesses and co-ordinated these finding s into the strategies, processes and programs. In order to do this, Motorola carries out surveys of employees.Motorola promotes the human rights of its employees. The main focus is to encourage justice, equal opportunity and dignity without discrimination. This is a step towards promoting economic development.SUCCESSES OF MOTOROLAMotorola is a world-renowned company that services the US and several international countries. Their organisational structure puts them on top of the rest with strong values for their employees and customers. I learned that there is a huge competition between Nokia and Motorola for market share in the manufacturing of handheld devices. Starting out in 1928 as a small battery powered radio producer, Motorola is truly a company building a foundation for the next up and glide slope technology. Motorola is a company that has been around a long time and one of its main key factors to success is that that you can see the brand give away any where you go. Motoro la is the second leading producer of wireless handsets and is the top supplier of wireless infrastructure equipment such as cellular transmissions base stations, amplifiers, and mesh switching. Its also helpful in many new products such as the new Star Tac cell phone that has the market wondering if Motorola is behind in the game and ready to regain market share. Motorola is also the top producer of fixed chips that are used in wireless networking, automotive, and customer products. A key success for many annalists is how much market share a company has. Motorola has the no. one global market share in semiconductors for automotive applications, in communications processors, and in radio oftenness power products for cellular base station markets.CONCLUSION AND RECOMMENDATIONSTo remain competitive in these extremely competitive economic situations that exist in todays telecommunication industry, telecommunication companies must look for excellence. New style of management helps in achieving the excellence which focuses on cycle time reduction, employee involvement, the reduction of waste, continuous improvement, and customer satisfaction.To gain competitive edge in twenty first deoxycytidine monophosphate market, it is crucial for telecommunication companies to supply more reliable quality and value to their customers. It is the time to expand better and more direct relationships with clients, to start teamwork at the jobsite, and to generate better quality work.The recommendations are that Motorola must continue to sustain the position of cost leadership by focusing on quality of the products, as it helps in producing high volumes of mature products, which lead to lower prices. Motorola should mount differentiation strategy to gain competitive advantage to charge exchange premium prices.